EditorialA call center at the charity Warm and Well in Gloucester, England, where a pilot program allows doctors to prescribe heat to vulnerable residents, qualifying them for help with energy bills, on Dec. 9, 2022. (Sam Bush/The New York Times)
EditorialA call center at the charity Warm and Well in Gloucester, England, where a pilot program allows doctors to prescribe heat to vulnerable residents, qualifying them for help with energy bills, on Dec. 9, 2022. (Sam Bush/The New York Times)
EditorialA telephone number in Ukrainian will be available in Milan to assist refugees fleeing the war, press conference. Milan 14 April 2022, Italy - 14 Apr 2022
EditorialKabrea James on a call at First Choice Services, the state?s lone call center that answers the National Suicide Prevention Lifeline, in Charleston, W. Va., Feb. 25, 2022. (Mark Trent/The New York Times)
EditorialWill Magnant, who is part of the growing movement of call center workers like himself fighting for better working conditions, in Richmond, Va., in August 2021. (Damon Winter/The New York Times)
EditorialAlex Murillo, a U.S. Navy veteran, works for a call center from his apartment in Rosarito, Mexico, on July 9, 2021. (Ariana Drehsler/The New York Times)
EditorialIn a photo from the department, a worker at a call center for the New York State Department of Labor. (John Nilsen/New York State Department of Labor via The New York Times)
EditorialEmily James, who was fired from her job at a call center for U.S. Bank after giving 20 dollars of her own money to a customer on Christmas Eve, with Harley Quinn, an emotional support dog, in Portland, Ore., on Jan. 29, 2020. (Alisha Jucevic/The New York Times)